Love this article! A small coffee shop in Winnipeg, Manitoba, Canada took on the big boys in a very interesting (and determined) way. The Daily Grind was surrounded by bigger coffee shops, so they began to offer things that the biggies couldn't - more personalized service, and delicious, homecrafted foods. Check it out, especially if you're an independent coffee shop owner...
http://www.theglobeandmail.com/report-on-business/your-business/grow/new-product-development/how-a-small-coffee-shop-took-on-the-big-guys/article1656452/
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